Refund Policy

All interior design services, whether provided in-person or virtually, are customized and delivered based on client-specific needs. Because of the personalized nature of this work, all service fees are non-refundable once work has commenced.

2. Consultation Fees

• Non-refundable: Consultation or discovery call fees are non-refundable.

• If a client needs to reschedule, notice must be provided at least 24 hours in advance to transfer the fee to a new date.

• No-shows or cancellations made less than 24 hours before the appointment will result in forfeiture of the fee.

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3. Design Packages & Project Fees

• Deposit: A non-refundable deposit is required to secure your project start date.

• Refund eligibility: If a client cancels before design work begins, a partial refund may be issued, less the deposit and any administrative or onboarding costs.

• Once design concepts, presentations, or product sourcing have started, no refunds will be issued.

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4. Product & Procurement Purchases

• All purchases of furniture, materials, or decor items made on behalf of the client are final sale.

• Any manufacturer or vendor defects will be handled in accordance with the vendor’s return or warranty policy.

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5. Service Modifications & Credits

• If the client wishes to pause or postpone a project, unused hours or services may be credited (not refunded) and rescheduled within a set period (e.g., 6 months).

• Credit eligibility is determined on a case-by-case basis.

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6. Exceptional Circumstances

Refunds or partial refunds may be considered in cases of:

• Failure to deliver services as contractually agreed,

• Designer-initiated cancellations,

• Mutually agreed termination of contract.

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7. Acceptance of Policy

By engaging our services, the client acknowledges and agrees to this refund policy. All terms are further outlined in the service agreement signed prior to project commencement.

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